Already there is a  new concept called Stay Kooook, developed to make you live like at home in a hotel. Depending on your hotel's inventory … When guests point a smartphone at the map, they can learn about local attractions and get recommendations for the best things to do and see. Some hotels have already chosen to remove the check-in desk entirely, while additional design changes will aim to move guests out of their rooms and into dynamic social spaces. No Assigned Seating) Thanks to wireless internet, laptops, and tablets, employees are finding they don't necessarily need to be chained to a single desk. By 2020, expect to see scaled down furniture to fit this new technology, open meeting spaces, and comfortable seating options. The days of matching décor and furniture in every guest room are long gone, … Nowadays, it’s very common for people to check for online reviews and recommendations before booking a hotel, restaurant, or even a flight. Millennials enjoy traveling, they’re impulsive, they embrace the latest technology, and they look for personalized interactions. Storytelling will be integrated throughout design that’s aimed at creating authentic experiences. Ideas & Debate Covid-19 exposes technology gap in the hotel industry ... (such as for a restaurant bill or queuing at the front desk). Robots aren’t entirely replacing humans, however—a lesson learned by the Henn-na Hotel in Japan, which fired half of its all-robot staff to employ more humans. While more hotels are reusing towels and installing automatic lights in an effort to be green, others are taking energy conservation and sustainability to new heights. Offer Career And Personal Development. Mixing these design elements will help create new & unexpected environments. Wow suspended logo. • Front desk employees can be more effective in their tasks when they use the innovative front desk technology. Have a meal brought into the office periodically, or throw surprise pizza parties. For 2020, advanced software will be able to integrate different platforms into one. The technology is popular at resorts like Disney World and Great Wolf Lodge. Guests can also use a … In other words, hotels will need to take advantage of every opportunity to engage guests by providing authentic and personalized experiences in every space and service. … Hotel staff could be alerted to guests’ preferences based on where they spend their time. The output-based archetype of hotel front desk technology focuses on hotel service performance as enhanced by adopting a new front desk technology for both customers and service providers. The front desk is a crucial point of contact for guests. Hotel guests have a higher demand for comfort. Mixed-Income Housing and Preconditions for Success, 5 Awesome Sustainable Office Design Trends to Watch for in 2020. Here are six ways to improve your team’s performance – and your […] As many hotels look for innovative ways to reduce costs, maintain quality service and keep guests happy. Whether it’s checking people in or out, modifying reservations or answering questions, there’s always room for improvement. Creative Ideas to Improve a Hotel Business. It’s true. Instead, they can move around their space more, technology in tow. As with any business, the economy has a direct impact on the hospitality industry. To get more guests, hotels must come up … karen@sjy.com.my I am a Customer Experience Futurist, Author and Keynote Speaker. Impressing your hotel guests will give you a necessary advantage when it comes to them sharing their experiences online for everyone to see. People are starting to expect sustainability, and at the same time, hotels are evaluating their environmental impact. Here are 10 ideas for hotel employee incentive programs that will help your workers be happier, more productive, and stay longer. For 2020, new features and perks like online check-in, digital concierges, free events, unique & affordable dining, and especially “instagramable” experiences, will help hotels attract more millennials. Designers will design low-impact structures with natural elements in mind in order to join site-integrated hotels with their surroundings. Read my recent article “Your Million Dollar Smile” Aloft Hotels uses Botlr, a robot butler, to deliver items to guests around the clock. The majority of hotel visitors want to experience new technology and are even willing to give up traditional amenities like a business center or fitness center to get it. Smart materials that can change color, texture, and/or form based on temperature, lighting, and electrical fields will make lifelong impressions on hotel guests. In Conversation With Whereby: Embracing Full-Time Global Remote Working For Growth In 2021. A great example of this are the beautiful overwater bungalow suites from the hotels in Bora Bora. Instead of waiting in line at the front desk, guests can go straight to their rooms and use their smart phones or smart watches to unlock the door. Designate this office for no specific person, but instead, as a reward. Checking In Without the Front Desk. With the continuous progress of 3-D printing technology, we will start to see endless possibilities in hotel design by 2020. Modern guests want to be engaged, heard, empowered and delighted by hotels. The research states that, “Consumers are used to buying exactly what they want and need when it comes to music, entertainment, fashion, and travel. 7 Innovative Ways Companies Are Changing the Workplace 1) "Hot-Desking" (i.e. ABOUT THE AUTHOR |  Cristina Villalón is the Co-Founder and Lead Designer at Álvarez-Díaz & Villalón. Innovating with the latest ideas and technology allows hotels to offer fresh, personalized experiences that guests crave. Blake Morgan is a customer experience futurist. Consider the following examples. Many hotels are rolling out smart rooms, which combine AI and voice recognition technology to integrate virtual assistants into the room. Virtual reality allows guests to tour a hotel, choose a room and book it seamlessly online. If you can become a good manager, you will be able to lead by example and your staff will get the right knowledge and training from you to excel in their work. Instead of having to wait in line at the front desk to check in, some hotels are moving to facial recognition scans to get guests in their rooms. The wellness hospitality sector is gaining popularity among health-conscious travelers, forcing hotels to rethink both their exterior and interior designs. Savvy retailers understand that the customer journey does not stop after a shop’s visit but … And like all good leaders, a front office manager leads from the front. Combining the ideas in self check-in and simpler room keys, a number of hotels are moving to mobile room keys. It is a perfect desk for anybody who is looking for a standard office desk with high functionality and ergonomic design. Expect to see more site-integrated hotels in 2020. EY & Citi On The Importance Of Resilience And Innovation, Impact 50: Investors Seeking Profit — And Pushing For Change, Michigan Economic Development Corporation With Forbes Insights, Welcome To Hyperreality: Where The Physical And Virtual Worlds Converge. If the entire goal of customer experience is to make customers’ lives better and easier, the hospitality industry takes it to the next level. Her first book was 'More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences." More hotels are moving away from traditional room keys to leverage RFID technology through guest wristbands. First impressions are an important part of human interaction that I'm going to say translates over into an office environment as well. Therefore, this study focuses on how the front desk technology innovation has enhanced work efficiency, customer interactions, and service performance. “Once registered, guests have the ability to check-in, select their room and use their phone as their room key, without ever having to interact with the front desk,” says Phil Cordell, its … Some obvious goals when serving guests are to make things easier, faster, more personal, and more satisfying. More ideas to enhance hotel guest experience. In addition to the traditional front desk experience, the Hyatt Regency Chicago offers check-in via a lobby ambassador holding a special iPad. Blake is the author of two books on customer experience. http://www.sjy.com.my In recent years, hotels have become travel destinations themselves, resulting in spaces being designed with various strategies in mind to cater to the needs of every type of guest and provide exceptional experiences. Industrial finishes. More natural materials, warmer tones, and neutral colors will be used by designers. Biophilic design provides ways to meet those needs by creating a habitat in our built environments. More front desks will be replaced with sit-down, comfortable concierge desks and sofa check-ins handled by staff equipped with iPads while guests sip on wine, coffee or soda. Function Neurology Reception. 7 Reasons Why You Should Design With And For The Client, 11 Things We’re Grateful For This Thanksgiving, 10 Ways to Improve Office Culture & Motivate Employees, 4 Myths Millennials Fear About Returning to Puerto Rico. Indoor waterfalls, multilevel terraces, rustic wooden furnishings, walled gardens, gorgeous vegetation and panoramic views will enable guests to connect with nature from the safety of an indoor-outdoor space and experience something unique, authentic and memorable. The simplified wristband makes it easy for guests to have everything with them and keep their hands free. In smart hotels, personalized tablets can control everything from room temperature to food service orders. Blake Morgan is a customer experience futurist. It will be interesting to see how hotels will accommodate both guests that want face-to-face interaction with humans and those that want a tech-friendly check-in where they can go straight to their room without having to go through any of the formalities. These design trends will have a significant impact not only in 2020, but also in years to come as we continue to embrace change, new technology, and environmental responsibility and as we create hyper-personalized, authentic and memorable experiences for our traveling friends. Hotels are now including gluten-free & vegan options. Forbes Marketing Awards 2020: Stop Hate For Profit, Forbes Favorites 2020: The Year’s Best Marketing Stories, Purpose At Work: How Fender Builds A Lasting Customer Community, New Threat Vectors Brand Protection Officers Need To Know About, How Facebook Uses Their Supplier Diversity Program To Invest In And Connect With Minority Communities, Hilton Hotels has introduced mobile check in. Blake Morgan is a customer experience futurist, keynote speaker and the author of the bestselling book The Customer Of The Future. When it comes to manufacturing products, 3-D printing will be able to create eco-friendly textiles that seemed impossible. Guests at New York’s Yotel can have their bags stored with Yobot, a robotic luggage concierge. Four Seasons Hotels uses Four Seasons Chat for 24/7 chat service that is powered by humans, not AI, for a more personal touch and responds to messages in 90 seconds or less. More and more, designers are using daylighting techniques, natural ventilation, indoor gardens, organic building materials, nature views and water, with every element helping us fulfill this need. Next year, patterns and textures will be changing. Hilton Hotels has introduced mobile check in for rewards guests to seamlessly check in, choose their room and unlock the door through an app. New technology is becoming smaller and more portable. Virtual check-ins and digital keys using your phone will be used at some hotels like Hilton. Required fields are marked *, 15 Innovative Hotel Design Trends to Watch for in 2020. • Front desk technology innovation influences human resource management practices including hiring and training. Patterns will shift to more visually soothing elements while textures will shift to heavy fabrics like velvet. Hotel front desk technology innovation affects operational processes, output, experiences, and systems. In Conversation With Habitual - What Does The Future Look Like For HealthTech Into 2021? Nuetral colors. In 2020, front desks will start to disappear. Another way hotels are adopting the temporary home concept is by completely re-designing their lobbies and other public areas changing stiff corporate looking spaces into living room-like spaces that are welcoming. 3. Contactless check-in and room entry, stringent sanitation protocols and socially distanced dining are now must-haves, but more innovative ideas have to take root to convince many guests to book a stay. Marriott is testing the technology at its hotels in China, which shortens check-in time from three minutes or more to less than one minute. Technology, experience economy is booming everywhere while competition is What Marketers Can Learn From How SmartPower Has Leveraged Consumer Insight For Growth In The Sustainable Energy Market. InterContinental Hotels Group is creating AI smart rooms in its hotels in China. Modern hotels can locate guests and employees, which allows them to offer more personalized service. With these new design and layout possibilities, hotels can offer guests an innovative and more personalized experience that can adapt to their individual needs. In the coming year, hotel designs will focus more on making guests feel their best. Chiropractic office front desk. The hospitality industry is constantly innovating to better serve its customers. The wall of each room at Hub by Premier Inn in the U.K. includes an AR map of the local area. Throw a party. 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